AFTER SALES SERVICE

AFTER SALES SERVICE

Sole referance for any claim of refund or repair

 Carrefour After Sale service office is the sole referance for any claim of refund or repair
 
Tbilisi Mall 2 17 70 76
East point 2 17 72 10 
 
  1. Invoice and till receipt:
Please keep your original invoice and till receipt it is your proof purchase and if you intend to exchange, refund of repair any items within the conditions below. No exchange, refund or repair will be considered without it.
 2. Box and Packing:
Please keep your items with their complete full box and inside packing if you intent to exchange or refund any items within the conditions below. No exchange or refund will be considered without it.
3. 15 days money back guarantee:
If you change your mind, provided that the merchandise is as new, in a re-sellable condition & the consumable (cartridges, blank tapes, CD's or DVD's), and accessories (cables, charger, batteries...) are still sealed, exchange or refund can be granted upon Carrefour approval within 15 days after purchase. (see articles 1 & 2).
* Exceptions:
a. Mobile phones, laptop computers, printers, cameras, hygienic items (bread or hair care items, dental care items), Watches and Jewelnes are not subject to any exchange or refund, unless found defective by after service centers information within 15 days.
b. Consumables (CD's DVD's, tapes, software, games, cartridges, blank CD's, blank DVD's blank tapes...) are not subject to any exchange or refund. In case of defective within 15 days, a replacement with the same piece will be granted upon Carrefour approval. (see article 1)
4. After 15 days:
Any item from heavy household department found defective from the manufacture will be sent to supplier's workshop - under the warranty for repair. (see article 1 ).
5 Home appliances
Any item subject to home delivery will be exchanged or refunded within the above mention conditions, only after receiving a written confirmation of collection or non-delivery of item by our supplier (see articles 1 & 2).
6. Refund mode:
Refund will be made in cash for items paid by cash only (see articles 1 & 2).
7. Repair Conditions:
* There is no warranty without proof of purchase.
* Any product requires a maximum of 15 days to be repaired.
* After the period, an exchange voucher amounting the paid value will be given to the customer (see article 2).
* There is NO warranty on accessories (Batteries, Chargers, Brushes, Hoses...)
* Items subject to home delivery (TVs, Home Theaters, big appliances) are entitled
to on-site maintenance in conjuction with our supplier's services.
Thank you for your Cooperation